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  • delivery & collection
    • Delivery Methods
      Delivery Methods
    • Delivery FAQs
      Delivery FAQs
  • Orders & Payments
    • Placing Orders
      Placing Orders
    • Completed Orders
      Completed Orders
      Why has my order/item(s) been cancelled?

      You're order may have been cancelled due to one of the following reasons:

      • The items are out stock when it comes to packing your order
      • The items are not available for shipping out of the UK
      • The billing address doesn't match the details your payment provider has on records.

      You will receive an 'Order cancelled' email to confirm which items have been cancelled and the pending payment amount will be released to your original payment methods. Please allow 2-5 working days for this to be cleared. 

      Please note: If your item included in a sale and then cancelled because the item was out of stock, we will not be able to honour this price if the item come backs in to stock after the sale has ended.


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    • Product Info
      Product Info
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
  • Personalisation
    • Personalisation
      Personalisation
  • stores & services
    • Stores Information
      Stores Information
  • My Account
    • Getting Started
      Getting Started
    • Technical Issues
      Technical Issues
  • Site Policies
    • Terms & Conditions
      Terms & Conditions
    • Other Policies
      Other Policies
    • Privacy and Cookies Policy
      Privacy and Cookies Policy
  • Kontaktujte nás

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